Patient Account Specialist I


Patient Account Specialist I–Collections Clerk 

Patient Account Specialist I–Collections Clerk 

This is a full-time, non-exempt, hourly position. Days and hours are Monday-Friday, 40 hours per week, start time no earlier than 7am with a 30-minute lunch break and two company-paid breaks.

Essential Duties and Responsibilities: 

1. Conducts account activity on final billed claims by contacting government agencies, third party payers, and patients/guarantors via phone, email or online.

2. Timely follow-ups on all accounts assigned in automated work list per established procedures until account is resolved, sent to legal, or diputed. 

3. Maintains inventory in assigned work queue by clinic with no backlog.

4. Ensures proper account documentation which is clear, concise and includes all pertinent information.

5. Makes daily calls and/or website checks to payers to obtain payment resolution and account status information.

6. Consistently follows established processes and procedures for all assigned accounts and projects to ensure prompt payments and account resolutions.

7. Immediately and appropriately escalates payer trends and issues to management which impact cash, aging, and processes.

8. Maintains or exceeds 95% of established productivity goals and quality standards.

9. Follows and maintains patient, account and client confidentiality at all times. Adheres to HIPAA and Compliance Policy Guidelines.

Educational Requirements: HIgh School or GED, Customer Service Experience, Knowledge of Commercial, Third Party Insurance Accounts including but not limited to Medicaid, Managed Care, HMO, PPO, Auto and Work Comp. Education Preferred: Healthcare experience, 6 months of medical field collections experience and/or college level course work in the medical field with medical technology, Rules & Guidelines 

Essential Skills: Excellent Customer Service Skills including phone skills, Excellent written and verbal skills, Basic computer knowledge,  Microsoft Word and Excel preferred. Reasoning ability to define problems, collect data, establish facts and draw valid conclusions through the use of critical thinking. Ability to organize and prioritize with attention to detail accurately and expediency. Good decision making skills and ability to maintain confidentaility.



Plano, Texas 75093




Health Services


While other medical staffing agencies focus on transactions, we focus on the heart of your mission — caring for others.

Caring for others isn’t a vocation—it’s a passion, a true calling. It is challenging and rewarding in ways that are beyond measure. It can also be difficult. At Snelling, we understand that HIPPA laws and the Affordable Care Act have ushered in a new wave of complexity and demands that make your job tougher. Not all medical staffing agencies are as enlightened.

Whether you are part of a large healthcare organization, a small private practice or a medical professional looking for a new opportunity, Snelling delivers expert service other medical staffing agencies simply can’t match.

Can staffing agencies bridge the gap? Snelling can.

When you strategize with one of our account reps, you leverage years of expertise in human capital—which frees you up to focus on all the other demands of your business.

We’re more than a staffing agency. We’re your advocate. We understand how stressful and time consuming finding the right talent can be. We make it less stressful. Unlike other staffing agencies, we listen. We counsel. We carefully vet every candidate through a rigorous interview and screening process before we present them to you.

We’re not a “business-as-usual” staffing agency. We’ve weathered seismic shifts in the economy, education, information technology and hiring best practices—always keeping in mind that our clients come first. Through it all, we’ve adapted, we’ve evolved and emerged uniquely qualified to serve you in ways other staffing agencies simply can’t.

Partner with a real advocate.

Our professional acumen, deep connections in the medical industry and community—along with a client-centric approach — set us apart from other medical staffing agencies. We provide qualified, properly credentialed, thoroughly-vetted candidates to meet your needs. Just as importantly, we offer a broad scope of staffing solutions — professional search, direct-hire, temp-to-hire and contingent (temporary) — for a spectrum of medical positions, including:

Allied Health
Clinical Research
Government Healthcare
Medical Coding
Nursing (every area of specialty)
Nurse Practitioner
Physician Assistants
Therapy – Physical, Occupational, Respiratory, Speech

Do other medical staffing agencies seem more interested in getting a commission than understanding your needs? Do they miss the mark when it comes to ensuring all the details are in order — competency testing, credentialing, background and reference checks?

At Snelling, our approach isn’t transactional — it’s thorough. We understand how stressful and time consuming looking for your best-fit can be—whether you are a candidate or an employer.

Let us help you with your job search.

Tired of sending your resume into cyber space and dealing with medical staffing agencies that don’t return your call, don’t speak your language? You need Snelling. We listen. We mentor. We provide you with personalized one-on-one help whether you are looking for permanent or PRN assignments.

Ready to get started? Reach out to a Snelling rep now.